§ 48-28. Failure to pay charges within 15 days.

(a)

A customer who fails to pay any charges due under this article within 15 days after the sending of notice of discontinuance, may have his service discontinued.

(b)

Discontinued service will not be restored until the customer or other person who has or accepts legal responsibility for charges unpaid either pays all charges due, including the charges to restore connections and to discontinue services, or make arrangements satisfactory to the director of public works.

(c)

The notice of discontinuance must be sent by the director at least 15 days in advance of pending discontinuance.

(d)

This must provide a statement of reasons for cutoff and a statement of delinquent charges due, and provide a time, place and means by which the customer may cure the delinquency or dispute the validity of the reasons for discontinuance. The notice may be served either in person or by mail or by leaving a copy attached to the premises where the water service is to be discontinued. In the event of a master metered apartment or condominium complex, the director must cause a notice of pending discontinuance to be posted on the door of each dwelling unit known to be occupied and in a conspicuous place within the property manager's office or the common areas of the premises.

(Code 1994, § 11.108; Ord. No. 172, § 8, 2-22-1989; Ord. No. 302, § 1, 3-12-2001)